Frequently Asked Questions
Everything you need to know about our premium skincare solutions.
Are iS Clinical products suitable for sensitive skin?
Yes, many of our products are formulated with pharmaceutical-grade botanical ingredients designed to be gentle yet effective. We recommend starting with a patch test or consulting with a skincare professional.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order has been dispatched from our warehouse.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. Due to the medical-grade nature of our formulas, we cannot accept returns on items that have been opened or used.
Do you test your products on animals?
No, iS Clinical is a cruelty-free brand. We do not conduct animal testing on any of our products or ingredients.
How can I verify that my product is authentic?
To ensure you are receiving genuine iS Clinical products, only purchase directly from our official website or from an authorized professional partner listed in our store locator.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.